REFUND &
DOWNLOAD POLICY.

1. Digital delivery

All products are digital. After successful payment, Payhip normally supplies immediate download access and sends a link to the email used at checkout. No physical item is shipped.

2. General refund position

Because digital files can be accessed, copied, and retained immediately, we do not normally offer a change-of-mind refund after download access has been provided. This rule does not remove any refund, withdrawal, repair, replacement, or other right that cannot be excluded under applicable consumer law.

3. When we will review a refund

Contact us within 14 days of purchase if one of the following applies:

• You were charged twice for the same order.
• You received a different product from the one ordered.
• The supplied archive is corrupt, incomplete, or cannot be opened and we cannot provide a working replacement.
• The delivered files are materially different from the formats or contents stated on the product page.
• A refund is required by law.

4. What is normally not refundable

• A change of mind after access or download.
• Lack of the required software, hardware, fonts, plugins, or editing experience when the listed file formats were supplied correctly.
• Failure to read the product description, licence, compatibility, or digital-product notice before ordering.
• Minor colour differences between screens, printers, inks, fabrics, or production methods.
• A decision not to use the product, or a client's rejection of your edited concept.
• Restrictions involving third-party club, sponsor, manufacturer, or federation rights.

5. How to request help

Use the support details on your Payhip receipt. Include the purchasing email address, order or transaction reference, product name, a clear description of the issue, and screenshots where useful. Do not send card details or passwords.

We aim to review a complete request within three business days. When a file problem can be corrected, we may first provide a replacement, repair, or missing file. If the issue qualifies and cannot reasonably be corrected, the refund will be sent through the original payment method.

6. Download-link problems

If you paid successfully but did not receive access, first check your spam or junk folder and confirm the email used at checkout. Then contact support with the transaction reference so the order can be verified and the delivery link restored where available.

7. Immediate access and withdrawal rights

Where the law gives a cooling-off or withdrawal period for online purchases, immediate digital delivery may require your express consent to begin supply before that period ends and your acknowledgement that the withdrawal right is lost once supply begins. If the legally required consent or confirmation has not been obtained, your mandatory rights remain unaffected.

8. Payment disputes

Please contact us before opening a chargeback so we can investigate a duplicate charge, failed delivery, or file problem quickly. Fraudulent disputes and misuse of downloaded files may result in licence termination. This does not limit your right to dispute a genuinely unauthorised payment.